Connectivity issues with telecity.cart.ie Resolved
Priority - Critical Affecting Server - telecity.cart.ie

This server is currently experiencing very high traffic loads which are causing page errors when trying to view websites hosted on it.

Our engineers are working on the issue and we will provide an update when we have it.

We do apologise for any inconvenience caused.

Issues sending email to Hotmail and Outlook email addresses Resolved
Priority - High Affecting Server - telecity.cart.ie

Clients on this server are currently unable to send email to Microsoft email services (like Hotmail, Outlook and Office 365). This is due to a block on the server IP by Microsoft.

We are working with Microsoft to find the cause of this block and we hope the block will be removed shortly.

In the meantime, to send email to any of the Microsoft email services, please use an alternative email address, or change your outgoing server to the one provided by your ISP.

We apologise for any inconvenience caused.

Issues with our main telephone number Resolved
Priority - Critical

We are currently experiencing some issues with our main telephone number (066) 9166 091. Please use our alternative number (066) 9 130 130 if you need to contact us. We apologise for any inconvenience caused.

.IE System Outage - 19 May 2018 Resolved
Priority - Critical Affecting Other - .ie domain names

The IEDR website will be taken offline on Saturday 19th May, 2018  for maintenance & upgrades.
We will be unable to Register/Renew/Transfer any .ie domain names during this outage and customers will be unable to make any changes to their domains in the control panel.

The outage is planned to last from 8am to 2pm.

We apologise for any inconvenience this may cause.

Delay in registering .IE domains Resolved
Priority - High Affecting Other - Domain Names

We have been notified by the IEDR that their offices are closed until Monday March 5th, due to Storm Emma. During this time no new registrations will be approved and there will be delay in responding to queries concerning .IE domains.

We apologise for any inconvenience this may cause.

Issue with telecity.cart.ie server Resolved
Priority - Critical Affecting Server - telecity.cart.ie

A corrupt control panel update is causing issues for http (web) traffic on this server. At the moment websites are unavailable while we restore multiple backups, this will take a number of hours to complete and your website may be unavailable during this time.

Email is not affected and we hope to have service fully restored by 12 Midday Irish time.

 

We apologise for the downtime and inconvenience caused.


***Update 10am***

Approximately 40% of accounts have now been restored.


***Update 12:20pm***
About 20 accounts remain to be restored and they should be restored within the next hour. 
Once again we apologise for the downtime this has caused.


***Update 3:30pm***
The majority of accounts have now been restored, but we are still having issues with a small number of accounts. These accounts will need to be restored one by one which will slow the process down. We don't have an ETA on how long this will take as it depends on the size of each account, but we will continue to update this page.

***Update 6:30pm***

All websites on this server have now been restored. If you are still experiencing issues, please open a support ticket and we will investigate.
Thank you for your patience and we do apologise for the downtime. 

Issues with DNS on domains with custom DNS Resolved
Priority - Critical

Following a hardware failure on Sunday morning, some of our accounts are working of emergency backup disks. We have been informed that the custom DNS settings for some domains has defaulted back to our default DNS. We have technicians working on identifying the affected accounts and restoring the data. If you have a domain that is displaying the Always Amber holding page instead of your homepage, please open a support ticket with the list of domains affected.

Hosting accounts and domains not using our nameservers are NOT affected by this error.

We do apologise for the inconvenience this has caused.


++++++++++++++++++++++++++
We have now restored most of affected DNS records. Engineers will replace the failed equipment later this morning, which will resolve the issue for the remaining domains.
In the meantime, please open a support ticket with your domain details if your domain is displaying the Always Amber holding page instead of your homepage.

++++++++++++++++++++++++++
Update - Monday 13:00

The affected hardware has now been replaced and all DNS records should be restored

++++++++++++++++++++++++++
Update - Tuesday 14:30

We have discovered that a small number of accounts are still having issues with DNS records been reset to our default DNS. If you have a domain that is displaying the Always Amber holding page instead of your homepage, please open a support ticket with the list of domains affected.

Once again, we apologise for the inconvenience caused.

IEDR Maintenance Saturday 12th December, 2015 Resolved
Priority - Critical Affecting System - IE Domains Names

The IEDR website will be taken offline on Saturday 12th December, 2015  for maintenance & upgrades.
We will be unable to Register/Renew/Transfer any .ie domain names during this outage and customers will be unable to make any changes to their domains in the control panel.

We apologise for any inconvenience this may cause.

Update: 13.30 This maintenance has been completed and all systems should be working normally.

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
frankfurt.alwaysamber.ie
PHP Info
kerri.alwaysamber.ie
PHP Info
nicky.alwaysamber.ie
PHP Info
telecity.cart.ie
PHP Info